How do I install the Mobilscope eSIM on my iPhone?

To activate an eSIM on an iPhone using a QR code, you can: 

1. Open the Camera app
2. Scan the QR code
3. Tap the Mobile Data Plan Detected notification
4. Follow the prompts to activate the eSIM

You can also activate an eSIM by going to Settings > Cellular > Set Up Cellular or Add eSIM. Then, tap Use QR Code and follow the prompts. 

If you're using an iPhone with iOS 17.4 or later, you can also touch and hold the QR code in an email or from the network provider's webpage. Then, tap Add eSIM. 

If you're having trouble activating your eSIM, you can try these steps: 

• Verify the new line (below eSIMs) is turned on in Settings > Cellular

How to turn on your iOS eSIM line:

• Go to Settings.
• Tap Cellular or Mobile.
• Tap your eSIM line.
• Toggle on Turn On This Line.
• Toggle on Data Roaming.

Remember to turn off data roaming for your primary line to avoid roaming charges from your home provider.

How do I install the Mobilscope eSIM on my Android?

To use an eSIM QR code on an Android phone, you can: 

1. Open Settings
2. Go to Network & Internet or Connections
3. Select Mobile network or SIM card manager
4. Tap Add mobile plan or Add eSIM
5. Tap Add using QR code
6. Scan the QR code from your carrier
7. Follow the on-screen instructions

If you can't scan the QR code, you can enter the activation details manually.

How to turn on your Android eSIM line:

• Go to Settings.
• Tap Network & Internet.
• Tap Mobile Network.
• Turn on your eSIM. 
• Turn on Mobile Data.
• Turn on Data Roaming.

Remember to turn off data roaming for your primary line to avoid roaming charges from your home provider.

You can install the eSIM as soon as you purchase your plan.

Activate your eSIM once you have arrived at your destination to start enjoying the internet.

iOS Device

To activate an eSIM on an iPhone using a QR code, you can: 

1. Open the Camera app
2. Scan the QR code
3. Tap the Mobile Data Plan Detected notification
4. Follow the prompts to activate the eSIM

You can also activate an eSIM by going to Settings > Cellular > Set Up Cellular or Add eSIM. Then, tap Use QR Code and follow the prompts. 

If you're using an iPhone with iOS 17.4 or later, you can also touch and hold the QR code in an email or from the network provider's webpage. Then, tap Add eSIM. 

If you're having trouble activating your eSIM, you can try these steps: 

• Verify the new line (below eSIMs) is turned on in Settings > Cellular

How to turn on your iOS eSIM line:

• Go to Settings.
• Tap Cellular or Mobile.
• Tap your eSIM line.
• Toggle on Turn On This Line.
• Toggle on Data Roaming.

Remember to turn off data roaming for your primary line to avoid roaming charges from your home provider.

• Android Device

To use an eSIM QR code on an Android phone, you can: 

1. Open Settings
2. Go to Network & Internet or Connections
3. Select Mobile network or SIM card manager
4. Tap Add mobile plan or Add eSIM
5. Tap Add using QR code
6. Scan the QR code from your carrier
7. Follow the on-screen instructions

If you can't scan the QR code, you can enter the activation details manually.

How to turn on your Android eSIM line:

• Go to Settings.
• Tap Network & Internet.
• Tap Mobile Network.
• Turn on your eSIM. 
• Turn on Mobile Data.
• Turn on Data Roaming.

Remember to turn off data roaming for your primary line to avoid roaming charges from your home provider.

The list of eSIM-supported devices is subject to change as new eSIM-compatible devices are released into the market, and support availability depends on the country.

You won't be able to use an eSIM on your device if it is locked by your carrier. You can check if your device is carrier-locked by following the steps below.

• iOS Device

1. Go to Settings > General > About
2. Scroll down to view the Carrier Lock section
3. If your device is unlocked, it will show "No SIM restrictions"
4. Scroll down to Available SIM (iOS 15 or later) or Digital SIM (earlier iOS versions)
5. If your phone supports eSIMs, it will show a 15-digit IMEI number 

•  Android Device

1. Dial *#06# and press call
2. If your device is eSIM-compatible, you'll be able to view your EID number

• Google Device

1. Go to Settings > Network & Internet
2. Tap the + sign beside SIMs
3. If Connect to a Mobile Network has a "Download a SIM instead?" option, your device is eSIM-compatible 

• Samsung Device

1. Go to Settings > Connections
2. Tap SIM Card Manager 
3. If Add Mobile Plan is available, your Samsung supports eSIM!

• Huawei Device

1. Go to Settings
2. Tap About Phone
3. Tap Show EID
4. If you see an EID number, your phone is eSIM-compatible

While most of the newer phones and tablets support and are compatible with eSIMs, please note that currently, Saily has limited support functionality for laptops or even fewer routers.

Additionally, you can check out the full list of eSIM compatible devices by visiting your device manufacturer’s website.

Mobilscope is compatible with most of the newer devices, such as:

Smartphones:

• iPhone
• Samsung
• Google
• Huawei
• Xiaomi
• Motorola
• Oppo
• Sony
• Nokia
• Rakuten
• Nuu
• Sharp
• Surface
• Honor

Smartwatches:

• Apple
• Samsung
• Google
• Xiaomi
• Oppo
• TicWatch
• Huawei
• Amazfit
• Vivo
• Fossil
• Garmin

Tablets:

• Apple
• Samsung

Laptops:

• Acer
• Asus
• Dell
• HP
• Lenovo
• Panasonic
• Samsung
• Surface

You may find additional information on exactly which brand devices and their versions are supported by doing further research online.

Will WhatsApp work with an eSIM?

Yes, you can use WhatsApp on your personal device without any trouble, as it doesn't need a phone number. The phone number is required only for one-time verification. After that, WhatsApp takes only an Internet connection to work, so even if you remove the SIM card from your phone or change the SIM card in your phone, you will still be able to use WhatsApp created using your old number.

Will iMessage work with an eSIM?

Yes , there is no need to worry. You can completely use iMessage on your iOS device without any trouble.

Since iMessage operates via the Internet, you can message friends and family in other countries who have iPhones without the need for an international data plan. You don't have to have a phone number to use iMessage. Instead, you can use an email address that is associated to your Apple ID to send messages over WiFi or Mobile Data.

There probably is. Mobilscope offers eSIM plans in over 180+ destinations, so yours is likely on the list. To check, go to our website.

At the moment, Mobilscope offers data-only eSIM plans.

But you can still use WhatsApp for phone calls and sending messages using your own number.

Mobilscope does not offer eSIM plans that support phone numbers.

Yes, an eSIM can be tracked just like physical SIM cards.

No, eSIM signals are not weaker compared to physical SIM card signals. If you’re having trouble with your network signal, it’s likely caused by coverage or congestion.

No, eSIMs do not drain your phone battery any more than a physical SIM card would.

An eSIM, or an embedded SIM card, is an industry-standard digital SIM alternative to a physical SIM card. If your device supports eSIMs, you can have multiple SIM profiles, buy short-term data plans for travel, save money on roaming costs, and have a connection whenever you need it most.

An eSIM, a digital SIM card, works just like its physical counterpart. It identifies your device virtually and connects you to a mobile network. 5G and 4G coverage is also usually available, but coverage may depend on the network providers, the country you are based in, and your device compatibility.

Furthermore, unlike physical SIM cards, eSIMs are programmable remotely via software, which allows the device to support multiple eSIM profiles.

After choosing the right country, the amount of data that you have chosen with your eSIM plan for that country will be the amount you will be getting for the entirety of the requested period, which does not reset daily.

eSIMs are still new and certainly growing in popularity, especially because some of the latest smartphones don’t even have a physical SIM tray anymore. But eSIMs aren’t as popular as they could be because of the slight learning curve needed for the adoption of this technology.

Mobilscope is a fast-growing eSIM service offering eSIM data plans in 180+ destinations. With a Mobilscope eSIM, you can ditch physical SIM cards, save on roaming costs, and never lose connection.

Yes, Mobilscope has an affiliate program. Affiliates earn 10% for each new user they refer and receive dedicated partnership manager support. Visit Mobilcope Affiliate Program for more details.

No, currently we do not offer top up options but we are working on it.

Refunds for Non-Activated Data Plans

If the eSIM you have purchased has not been installed or the Data Plan has not been activated, you may request a full refund within 90 days of the purchase.

Refunds for Used Data Plans or Activated Data Plans

If you have installed the eSIM and activated the Data Plan, Mobilscope will consider it as used, therefore, a full refund cannot be guaranteed.

To be eligible for a refund, the eSIM must be unused and unactivated.

To start a refund process, you can contact us at support@mobilscope.com. Please note that returns will need to be approved before a refund can be issued.

If your refund s accepted, we’ll send you instructions on how and where to send your eSIM information for a refund.

You can always contact us for any return question at support@mobilscope.com. 

Exchanges

The fastest way to ensure you get what you want is to request a refund of the plan you have, and once the refund is accepted, make a separate purchase for the new plan.

European Union 14 day cooling off period
Notwithstanding the above, if the eSIM is being purchased in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your eSIM must be in the same condition that you received it, unused and unactivated. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your returned eSIM code, and let you know if the refund can be approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.